Returns

Sending a piece back

You have 14 days after delivery to tell us you want to return a piece, and 14 more days to send it. Write to us first from the contact page with your order number; we reply with the return address.

• The piece must be unworn and unused, in its pouch or packaging.
• Return postage to Meknes is paid by you. We recommend a tracked service: we can only refund what reaches us.
• We refund the piece and the original standard delivery within 14 days of receiving it, on the card you paid with.

What cannot be returned

• Pieces made to order for you, like the embroidered initial pin with your letter.
• Candles once lit.

A piece arrived damaged

It can happen on a long journey. Send us a photo of the piece and of the parcel within 14 days of delivery, from the contact page. We send a replacement or refund you in full, delivery included, and you do not need to send the damaged piece back.

Import taxes

Import VAT and duties you paid on delivery are collected by your country, not by us, so we cannot refund them. Many customs services refund import VAT on goods sent back: ask the carrier that delivered the parcel.

Cancelling an order

You can cancel within 24 hours of ordering, before the parcel is packed. Write to us with your order number and we refund you in full.